Family INN Bintulu

Room is OK but no basic soap and toiletries because they are "eco friendly". Come on, do you expect travellers to pack everything when the airlines have such a strict thing about weight? How about some consideration about your own guest before considering about eco. Take care of us too please

Room is OK but no basic soap and toiletries because they are "eco friendly". Come on, do you expect travellers to pack everything when the airlines have such a strict thing about weight? How about some consideration about your own guest before considering about eco. Take care of us too please

The water heater was not functioning, and I only noticed it around 5 p.m. I then called the reception, but they replied sluggishly and said that nobody was available to troubleshoot because it was already past 5 p.m. …

The water heater was not functioning, and I only noticed it around 5 p.m. I then called the reception, but they replied sluggishly and said that nobody was available to troubleshoot because it was already past 5 p.m. …

I just called the Family Inn customer service and said that I would like to book a room. Suddenly, the staff ended the call without informing me whether the rooms were full or giving any explanation. I tried calling multiple times …